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FreeFivers Help Centre

My cashback show as 'rejected', why?

Once cashback is added to your account, it takes 30 days to be validated. During this time the retailer has the right to reverse the cashback. Common Reasons include:

  • Member returned the product(s)

  • Failed credit checks (mobile phones)

  • Fraudulent credit card details

  • Incorrect address details

  • Transaction not genuine

  • Credit card payment declined


  • We take fraud seriously, users who are dishonest will have their account closed, will forfeit their cashback and will be reported to the necessary legal authorities.


     

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    If you have a query relating to a transaction then you must complete our dedicated missing cashback address, listed under 'missing or incorrect earnings'.

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    If you have a query relating to a transaction then you must complete our dedicated missing cashback form, listed under 'missing or incorrect earnings'. You will need to be logged in to use this form.

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