What happens when I’ve waited over 30 days for cashback to be credited and it has still not showed up?

We accept missing transaction enquiries for purchases made in the last 60 days only.We use a dedicated form which you must complete which will enable us to send your enquiry to the merchant. Before using this form please note the following: Your transactions must be completed fully online, we do not receive commission for sales that are completed by email or by phone and therefore are unable to pass anything on to you.

We record click and user activity to check for inaccurate requests.

We recommend that you use only one cashback site, please make sure that the sale has not been reported with another cashback site. The merchant will only pay once for a transaction. If we don’t receive the commission again, we cannot pass anything on to you.

We are unable to reply to missing transactions for ‘click’ based cashback.

Enquiries for cashback amounts under £1.00 will not be sent to the merchant. In this scenario we would ask that you check our ‘Your computer settings’ help section to ensure that one of scenarios is not causing your cashback to be blocked.

Bearing in mind the above please complete our missing transaction form in as much detail as possible, this will allow us to chase this cashback on your behalf with the merchant.

FreeFivers is under no obligation whatsoever to pay cashback that it has not received by the merchant for whatever reason. If you would like us to investigate a transaction that has not shown after 30 days, please complete this missing transaction form.

Other questions in this topic.

• What happens when I’ve waited over 30 days for cashback to be credited and it has still not showed up?
• My cashback appears to be incorrect
• My cashback show as 'rejected', why?

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