If you have a problem, and no one else can solve it, try checking Frankies' most commonly asked questions below. If you are still stuck then please contact support using the form below and we'll try and get back to you as soon as possible. Please note however that missing transaction queries must be completed by filling in the missing cashback form.

Frequently Asked Questions

About Freefivers

• About Us
• Do I pay higher prices for shopping with FreeFivers?
• Can my friends and family join up too?
• Can I have more than one account for my address?

Bugs and Suggestions

• I have found a broken link
• How can I suggest a shop?

Earning Cashback

• How do I earn cashback?
• When will my purchases be visible in my account?
• Where can I check my cashback balance?

Freefivers Rewards

• How do I collect FreeFivers rewards?
• How do I claim FreeFivers rewards?

Joining Us and Logging In

• Test FAQ
• Does it cost anything to join?
• I have not received my activation email
• I have forgotten my password
• Why do I need to log in?
• I cannot seem to log in to FreeFivers

Missing or Incorrect Earnings

• What happens when I’ve waited over 30 days for cashback to be credited and it has still not showed up?
• My cashback appears to be incorrect
• My cashback show as 'rejected', why?

Payments

• When and how will I be paid?
• Why do I have to wait 30 days to be paid?
• Why do I have to wait until I reach £25 before you make payment?

Referring Friends

• Can I get extra Fivers for referring friends?

Your Computer Settings

• How do I enable cookies?
• Should I delete cookies?
• I use a pop up blocker, how does that affect cashback?
• Do you have security software / a firewall that blocks advertisements?
• Toolbars and cashback thieves